To Provide Superior Emergency Medical Services… From Our Patient’s Point of View.
Pro is committed to delivering high-performance ambulance service by achieving the highest levels of:
• Clinical Excellence
• Response Time Reliability
• Economic Efficiency
• Customer Satisfaction
• Employee Satisfaction

Pro EMS measures all system elements from the perspective of our patients, customers, and employees while working continuously to improve each one of them.

Values and Guidelines for Conduct

Pro EMS' values and guidelines for conduct can best be summarized by STAR CARE. Pro EMS and its employees are dedicated to these standards. We use STAR CARE as our guide To Provide Superior Emergency Medical Services…From Our Patient’s Point of View.

Safe:

Were my actions safe - for me, for my colleagues, for other professionals and for the public?
Team-based Were my actions taken with due regard for the opinions and feelings of my co-workers including those from other agencies?

Attentive to Human Needs:

Did I treat my patient as a person? Did I keep h/her warm? Was I gentle? Did I use h/her name throughout the call? Did I tell h/her what to expect in advance? Did I treat h/her family and/or relatives with similar respect?

Respectful:

Did I act toward my patient, my colleagues, my first-responders, the hospital staff and the public with the kind of respect that I would have wanted to receive myself?

Customer Accountable:

If I were face to face right now with the customers I dealt with on this response, could I look them in the eye and say "I did my very best for you."

Appropriate:

Was my care appropriate medically, professionally, legally and practically, considering the circumstances I faced?

Reasonable:

Did my actions make sense? Would a reasonable colleague of my experience have acted similarly, under the same circumstances?

Ethical:

Were my actions fair and honest in every way? Are my answers to these questions?

**Used with permission of Thom Dick