| Q. |
What information do I need to book a non-emergency transport from a healthcare facility? |
| A. |
Call our Dispatch at 617.492.2700. You’ll need the following information:
- Patient’s first and last name
- Pick-up location with floor or unit
- Type of ambulance service (ACLS or BLS)
- Special equipment or needs (02, cardiac monitor, bariatric patient, etc.)
- Drop-off location with floor or unit
For more information on non-emergency transportation go to the Services section of our site |
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| Q. |
Do you teach community level CPR and First Aid? |
| A. |
Professional offers several Citizen CPR and First Aid training events throughout the year. If you are interested in having us instruct your group contact training@proems.com. For more information on the types of courses available go to the Community section of our site |
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| Q. |
When I called 9-1-1 for an ambulance a fire engine showed up first. Why? |
| A. |
The City of Cambridge utilizes an integrated system when responding to emergency medical calls. 9-1-1 calls are received and triaged by the Cambridge Emergency Communications Department. Depending on the nature of the emergency, a fire engine and fire department paramedics are sent as first responders along with an ambulance. |
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| Q. |
If I have questions about a bill who do I contact? |
| A. |
All billing is handled in-house at our main location. Our billing office is staffed from 8:00AM until 4:00PM Monday through Friday. If you have any questions about a bill for service please contact us by telephone at 617.492.8484. For more information go to the billing practices section of our site. |
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| Q. |
Do you hire EMTs without any experience? |
| A. |
Often we do. To learn more about the hiring process and what you can expect as a new employee go to the Employment section of our site. |
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| Q. |
What should I do when I see an emergency vehicle approaching with its lights and siren on? |
| A. |
Slow down, signal, cautiously pull to the right and stop |
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| Q. |
Why do I always see your ambulances in Harvard Square? |
| A. |
Professional posts or stages its ambulances throughout the City to ensure the shortest response time to all areas of the City. Harvard Square is a common post because of its central location |
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| Q. |
I need an ambulance for a television commercial I'm shooting. Can I hire you? |
| A. |
If you’re looking for ambulances, EMS personnel or other resources for filming purposes, an advertisement, a photo shoot or instructional videos contact Bill Mergendahl. If you’d like to hire a vehicle for filming purposes, it will be necessary for at least one member of our staff to accompany the vehicle. There is a four hour minimum. |
