Recognizing that the patient is the ultimate focus of any health care organization Pro EMS ensures the delivery of quality emergency medical care through information analysis and review of 100% of patient interactions. To facilitate this we’ve developed an on-going Continuous Quality Improvement (CQI) Program.

CQI is a never ending process in which all levels of healthcare workers are encouraged to team together, without fear of management repercussion, to develop and enhance the system in which they work. The mission of the CQI Department is to provide feedback through formal and informal coaching and consulting by conducting prospective, concurrent and retrospective review of our field providers’ medical care. The participant learns critical thought process patterns and constructive self-scrutiny. Pro EMS is committed to continuous quality improvement and recognizes that greater results can be gained by improving whole processes rather then blaming individual providers when something goes wrong.

The CQI Department is also tasked with M&M Rounds, Special Projects, Research, and Data Collection.