PRO provides non-emergency ALS and BLS ambulance transportation to and from local facilities. We regularly provide non-emergency ambulance service to Cambridge Health Alliance facilities, the Mt. Auburn Hospital, the Neville Manor Nursing Home and Assisted Living Facilities, Harvard University, MIT, Cambridge Elder Service Plan, as well as several other area facilities and programs.

A transport is considered non-emergency if a patient is moving to or from a health facility, or between health facilities, for medically necessary reasons that are not a direct result of a sudden or unexpected deterioration in the patient's condition, and which do not require immediate management of life, limb or function-threatening conditions. This includes patients being discharged from the hospital but unable to use conventional means of transportation, or those requiring specialized diagnostic and treatment facilities available only at specific hospitals.

Insurance plans such as Medicare, Blue Cross, or other private insurance all have individual rules and requirements regarding the coverage of non-emergency ambulance service. Virtually every insurance company will require that non-emergency ambulance service be medically necessary and not simply used for the convenience of the patient or the care of a preferred facility or physician. Often, insurance plans require prior approval, a doctor’s signature, as well as specific origin and destination restrictions. Some insurance plans may not cover non-emergency ambulance service at all.

When calling for non-emergency ambulance service, please be aware that the dispatcher will ask for basic information on the patient and the type of the service that is being requested. Requests for ambulance transports that require an ALS ambulance (ACLS) will prompt the dispatcher to ask additional questions regarding the patient’s condition and the treatment required. We’re committed to providing hassle-free, efficient on-time service for all non-emergency ambulance requests. To arrange a non-emergency patient transport, please call our Dispatch at 617.492.2700.