:: MISSION & VALUES
| To Provide Superior Emergency
Medical Services… From
Our Patient’s Point of View. |
| PRO
is committed to delivering high-performance ambulance service by
achieving the highest levels of: |
| • |
Clinical Excellence |
| • |
Response Time Reliability |
| • |
Economic Efficiency |
| • |
Customer Satisfaction |
| • |
Employee Satisfaction |
PRO measures all system elements from the perspective of our patients,
customers, and employees while working continuously to improve each one
of them. Values and Guidelines for Conduct PRO’s values and guidelines for conduct can best be summarized
by STAR CARE.
PRO and its employees are dedicated to these standards. We use STAR
CARE as our guide To
Provide Superior Emergency Medical Services…From
Our Patient’s
Point of View.
| Safe |
Were my actions safe - for me, for my colleagues, for other professionals
and for the public? |
| Team-based |
Were my actions taken with due regard for the opinions and feelings
of my co-workers including those from other agencies? |
Attentive
to human needs |
Did I treat my patient as a person? Did I keep h/her warm? Was
I gentle? Did I use h/her name throughout the call? Did I tell
h/her what to expect in advance? Did I treat h/her family and/or
relatives
with similar respect? |
| Respectful |
Did I act toward my patient, my colleagues, my first-responders,
the hospital staff and the public with the kind of respect that I
would have wanted to receive myself? |
Customer-
accountable |
If I were face to face right now with the customers I dealt with
on this response, could I look them in the eye and say "I did
my very best for you." |
| Appropriate |
Was my care appropriate medically, professionally, legally and
practically, considering the circumstances I faced? |
| Reasonable |
Did my actions make sense? Would a reasonable colleague of my experience
have acted similarly, under the same circumstances? |
| Ethical |
Were my actions fair and honest in every way? Are my answers to
these questions? |
| Used with permission of Thom Dick |
|
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